Privacy Policy

Raj Stationers recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.rajstationer.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

More Details on information we collect 

·     Contact information. We might collect your name, email, mobile number, phone number,
street, city, state, pin code, country and IP address.

·     Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue.

·     Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to www.rajstationer.com

·     Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of the survey also.

·     Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We Collect information in different ways 

·     We collect information directly from you. We collect information directly from you when you register for an event. We also collect information if you post a comment on our websites or ask us a question through phone or email.

·     We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons to collect information about your usage of our website.

·     We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information 

·     We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

·     We use information to respond to your requests or questions. We might use your information to respond to your request or queries.

·     We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

·     We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

·     We use information for security purposes. We may use information to protect our company, our customers, or our websites.

·     We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

·     We use information to send you transactional communications. We might send you emails or SMS about your account. 

·     We use information as otherwise permitted by law.

Sharing of information with third-parties 

·     We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

·     We will share information with our business partners. This includes a third party who provides products. Our partners use the information we give them as described in their privacy policies.

·     We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

·     We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

·     We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

·     You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email info@rajstationer.com. It may take about ten days to process your request. Even if you opt out of getting marketing
messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

·     If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not
responsible for these third party sites.

Grievance Officer

·     In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Mr. Sanjay Kumar. If you have any questions about this Policy or other privacy
concerns, you can also email us at Admin@rajstationer.com

Updates to this policy 

·     This Privacy Policy was last updated on June 14th, 2023. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction 

·     If you choose to visit the website, your visit and any dispute over privacy is subject
to this Policy and the website’s terms of use. In addition to the foregoing,
any disputes arising under this Policy shall be governed by the laws of Delhi,
India. 

Shipping policy

We aim to offer the best shipping service, irrespective of where you live. We deliver our products to hundreds of customers daily whilst ensuring that we provide the very highest levels of responsiveness to you at all times. We have local stores at key locations in NCR region.

Store Pickup

You can create your orders online, we will pack and keep it for you. You can collect the same at your nearest store as per your convenience without any hassle or additional charges. You can choose your nearest store during checkout.

Processing Time

Once order verification, tailoring, quality check and packaging is done, the order is dispatched within 12-48 hours of placing it. 

Shipping Time

This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, prepaid orders take between 3-5 business. However, due to COVID-19 restrictions, festivals, and extreme weather conditions, there might be slight delays in delivery. 

Shipping Charges

A non-refundable shipping fee of Rs.100/- is charged for all prepaid and COD* orders under Rs.5000 and Nil for orders above Rs. 5000.

In case of any concerns in regards to the delivery status, kindly contact us at Orders@rajstationer.com

* COD – Cash On Delivery is available for Registered Customers only, with minimum order amount of 1000.

Refund policy

We hope that you never have to visit this page but in the unfortunate event when you have to please keep the following things in mind.

You must check the product at the time of delivery or at the counter in case of store pickup. Please contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Also kindly click a photo or shoot a video of the same.

Any product which has been used or hampered with will not be approved for return.

You can always contact us for assistance with returns at In case of any issue with the product, you can drop an email to Orders@rajstationer.com.

Reverse Pick-Up

If your return is accepted, we provide a free reverse pick-up in case of the following:

– You received a defective/damaged product
– You received the wrong products

In case of return due to any other reasons, a reverse pickup charge of Rs.250/- would be applicable. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have at the store and make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Upon approval, we will take 5 to 15 business days to have the amount refunded through the same payment method.